Return & Refund Policy
Last Updated: December 25, 2025
At ELOVIGOR™, we want every customer to feel confident when shopping with us. If something isn't quite right with your order, we're here to help. This policy outlines the conditions for returns, refunds, and related requests.
1. Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the item must:
✔ Be unused and in good condition
✔ Include all original components and accessories
✔ Be returned with original packaging whenever possible
✔ Be accompanied by proof of purchase
Products that show signs of use, damage caused by the customer, or missing components may not qualify for a refund.
2. Requesting a Return
Before sending any item back, please contact our customer support team.
📧 Email: service@elovigor.com
Please include:
- Order Number
- Full Name
- Reason for Return
- Photos (if applicable)
Once your request has been reviewed, we will provide instructions for the next steps.
Returns shipped without prior authorization may be refused or delayed.
3. Damaged, Defective, or Incorrect Orders
We recommend checking your order as soon as it arrives.
If you receive:
- A damaged product
- A defective item
- The wrong product
- Missing parts or accessories
Please notify us within 72 hours of delivery.
Providing photos and order details will help us resolve the issue as quickly as possible.
Depending on the situation, we may offer a replacement, refund, store credit, or another appropriate solution.
4. Items Not Eligible for Return
For safety, hygiene, or operational reasons, certain items may not be returned.
These may include:
- Personalized or custom-made products
- Used personal-care products
- Gift cards
- Clearance or final-sale items
- Products designated as non-returnable at the time of purchase
Shipping charges are generally non-refundable unless the return results from our error.
5. Product Exchanges
We currently do not process direct exchanges.
If you would like a different item, we recommend:
- Returning the eligible product
- Placing a new order for the desired replacement
This helps ensure faster service and product availability.
6. European Union Consumer Rights
Customers located within the European Union may be entitled to a statutory 14-day withdrawal period.
To qualify:
✔ Products must remain unused
✔ Items must be returned in original condition
✔ Original packaging should be included
✔ Proof of purchase is required
This right is provided in accordance with applicable consumer protection laws.
7. Refund Processing
After your returned item is received and inspected, we will notify you of the outcome.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing typically takes 5–10 business days
✔ Financial institutions may require additional time to post funds
Refund timing varies depending on your bank, card issuer, or payment provider.
8. Missing Refunds
If you have not received your refund after the expected processing period:
- Review your bank account activity
- Contact your payment provider
- Check with your credit card company
If further assistance is needed, please contact:
9. Return Shipping
Customers may be responsible for return shipping expenses unless:
- The item arrived damaged
- The wrong product was received
- The product was confirmed defective upon arrival
Return instructions will be provided once the return request has been approved.
Please do not send items back without authorization.
10. Return Address
A return authorization is required before any merchandise is returned.
Approved return requests will receive the correct return instructions and shipping details from our support team.
For return assistance, please contact:
ELOVIGOR™
Company: Lainey's Furniture For Living
Address: 395 E Monte Vista Ave Suite A, Vacaville, CA 95688
Phone: (707) 449-6385
Email: service@elovigor.com
Contact Us
If you have questions regarding returns, refunds, replacements, or order issues, our customer service team is ready to assist.
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing ELOVIGOR™. We appreciate your trust and are committed to providing a positive shopping experience.